In The

Monitronics' Alarm Response Center Named A Finalist In 2013 Stevie Awards®

by Moni Blogger | Jan 25, 2013

DALLAS – January 25, 2013 – Monitronics International has been named a Finalist in three categories in the seventh annual Stevie® Awards for Sales & Customer Service, and will ultimately be Gold, Silver, or Bronze Stevie Award winners in the program.

The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards.

The final results will be announced during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.

More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10% over 2012. Finalists were determined by the average scores of 120 professionals worldwide, acting as preliminary judges. Entries were considered in 30 categories for customer service and contact center professionals, 41 categories for sales and business development professionals, and categories to recognize new products and services and solution providers.

Monitronics’ Five Diamond Certified Alarm Response Center was named a finalist for Contact Center of the Year (Over 100 Seats). Alarm Response Center manager Sandy Rivers was named a finalist for Contact Center Manager of the Year.

“This nomination demonstrates the highest level of commitment that Sandy and our entire Alarm Response Center team provides to Monitronics customers,” said Darin Anderson, Vice President of Monitoring Operations at Monitronics. “By engaging employees, streamlining processes, and leveraging technology, the Alarm Response Center has transformed itself into a customer centric department providing exemplary service for Monitronics. We are honored by this recognition, and we remain dedicated to protecting customers and their property.”

Monitronics’ 2012 ISC West campaign, which promoted the strengths of its nationwide dealer program, also received finalist recognition for Inbound Marketing Program of the Year.

"The ‘You Have a Mission’ campaign accomplished our goal of obtaining premium leads for our dealer program," said Bruce Mungiguerra, Vice President Operations at Monitronics. “It generated a high response rate at our 2012 ISC West tradeshow and creatively promoted Monitronics’ theme of ‘alliance’ with our dealers. We are honored to receive this nomination in addition to the well-deserved recognition of our Alarm Response Center team.”

More than 100 members of several specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place January 28 - February 8.

Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at 

About Monitronics International
A subsidiary of Ascent Capital Group, Inc., Monitronics is one of the nation’s largest and fastest-growing home security alarm monitoring companies. Headquartered in Dallas, it provides monitored home and business security system services to more than 800,000 residential customers and commercial clients through its network of independent Authorized Dealers in the U.S., Canada and Puerto Rico. Monitronics’ 24/7 Alarm Response Center provides reliable and uninterrupted security monitoring service while consistently meeting or exceeding all UL, National Fire Protection Association and Central Station Alarm Association standards. Monitronics is a three-time Frost & Sullivan Alarm Monitoring Company of the Year (2008, 2010, 2011).

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at

Sponsors and supporters of the 7th annual Stevie Awards for Sales & Customer Service include the BusinessTalkRadio Network and ValueSelling Associates.

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